Warranty FAQs

  1. How long does it take for my gun to be repaired?
    Repair-time on a firearm depends on the problem, the parts, and the warranty center. There is typically a 10 – 14 day turn-around period for gun repairs. Please contact the warranty center in...
  2. My gun needs servicing, should I send the magazine to the service center?
    Yes, it is helpful for the gunsmith to test the gun and recreate the problem if you send your magazine with the pistol.
  3. Can I repair the pistol by myself?
    Repairing your pistol by yourself is not recommended and can void the warranty. For warranty work, your pistol must be sent to one of our authorized warranty centers only. For technical assistance,...
  4. I need instructions to disassemble my pistol.
    We recommend referring to the owner’s manual for basic disassembly. If you do not have an owner’s manual, you can download it here or request a printed version via email or phone. For...
  5. I disassembled my gun but I can't reassemble it.
    We do not recommend an owner to entirely disassemble a gun without the appropriate qualification of a gunsmith. In the event that you are unable to reassemble your pistol, please contact one of our...
  6. My frame is damaged. Can I purchase a replacement?
    No, you cannot purchase a replacement frame. If you pistol is covered by the life-time service contract please contact an authorized warranty center for further information.